Privacy Policy

Effective Date: June 11, 2026

Luxury Pets is committed to protecting your privacy and safeguarding the information entrusted to us.

This Privacy Policy explains how Puppy Love America LLC ("Luxury Pets," "we," "our," or "us") collects, uses, stores, and protects information when you access our website, memberships, services, and related platforms.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing information
• Account information
• Membership information
• Communications with our team
• Information related to your pets

We may also collect information regarding:

• Pet profiles
• Pet health information provided by members
• Behavioral information
• Nutritional information
• Grooming-related information
• Personalized Pet Records

2. How We Use Information

We use information to:

• Provide and improve our services
• Manage memberships and accounts
• Deliver live support services
• Maintain Personalized Pet Records
• Respond to requests and inquiries
• Process payments
• Improve user experience
• Communicate service updates
• Maintain platform security
• Comply with legal obligations

3. Personalized Pet Records

Luxury Pets may maintain Personalized Pet Records to support continuity, organization, and personalized support.

These records may include information voluntarily provided by members regarding their pets.

Members remain responsible for the accuracy of information submitted to the platform.

4. Payment Information

Payment transactions may be processed through authorized third-party payment providers.

Luxury Pets does not store complete payment card information on its own servers unless specifically stated otherwise.

5. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to:

• Improve website functionality
• Understand user interactions
• Enhance user experience
• Measure website performance
• Maintain platform security

Users may manage cookie preferences through their browser settings or our cookie management tools where available.

6. Information Sharing

Luxury Pets does not sell personal information.

We may share information with:

• Service providers
• Technology partners
• Payment processors
• Professional advisors
• Legal authorities when required by law

Information is shared only when reasonably necessary to operate, protect, or improve our services.

7. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage can be guaranteed to be completely secure.

8. International Users

Luxury Pets serves users in multiple countries.

By using our services, you understand that information may be processed and stored in jurisdictions different from your country of residence.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including:

• Access
• Correction
• Deletion
• Restriction of processing
• Data portability
• Withdrawal of consent where applicable

Requests may be submitted using the contact information below.

10. Data Retention

Information is retained only for as long as reasonably necessary to:

• Provide services
• Maintain records
• Fulfill contractual obligations
• Resolve disputes
• Comply with legal requirements

11. Children's Privacy

Luxury Pets is not intended for use by children under the age of 18 without parental or legal guardian involvement.

We do not knowingly collect personal information from children without appropriate authorization.

12. Changes to This Policy

Luxury Pets may update this Privacy Policy from time to time.

Updated versions become effective upon publication on the website.

13. Contact Information