Refund Policy

Effective Date: October 16, 2026

At Luxury Pets, we want you to be fully satisfied with your subscription. This Refund Policy outlines the terms under which refunds may be issued.

1. 3-Day Free Trial

Every new membership starts with a 3-day free trial. If you cancel during the trial, you are not charged at all and the trial ends at that moment. The first charge is made when the trial ends.

2. After the Free Trial

After the first charge, membership fees are non-refundable, except where required by applicable law. No refunds will be provided for:

• Partial billing periods
• Unused membership time
• Failure to use available services
• Voluntary cancellation after the free trial

3. Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your access continues until the end of the current billing period
• No further charges will be applied
• Cancellation does not qualify for a refund once the free trial has ended

If you cancel during the 3-day free trial, you are not charged at all and the trial ends at that moment.

4. Renewal Refunds

Subscription renewals are not eligible for refunds. You are responsible for canceling your subscription before the renewal date if you no longer wish to continue.

5. Exceptions

Refunds after the free trial may be granted at our sole discretion in cases of:

• Duplicate or erroneous charges
• Service unavailability caused by platform issues

6. How to Request a Refund

To request a refund, send an email to [email protected] with the following information:

• Your full name
• Email address associated with your account
• Date of the charge
• Reason for the refund request

We will review your request and respond within 2 business days.

Refunds are processed through the original payment method and may take 5-10 business days to appear on your statement.