Refund Policy

Effective Date: June 15, 2026

At Luxury Pets, we want you to be fully satisfied with your subscription. This Refund Policy outlines the terms under which refunds may be issued.

1. 7-Day Refund Window

New subscribers may request a full refund within seven (7) calendar days from the date of their initial subscription purchase.

To be eligible for a refund:

• The request must be submitted within 7 days of the original purchase date
• The request must be sent via email to [email protected]

Refunds are processed through the original payment method and may take 5-10 business days to appear on your statement.

2. After the 7-Day Window

After the initial 7-day period, membership fees are non-refundable. No refunds will be provided for:

• Partial billing periods
• Unused membership time
• Failure to use available services
• Voluntary cancellation after the refund window

3. Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your access continues until the end of the current billing period
• No further charges will be applied
• Cancellation does not qualify for a refund unless within the 7-day window

4. Renewal Refunds

Subscription renewals are not eligible for refunds. You are responsible for canceling your subscription before the renewal date if you no longer wish to continue.

5. Exceptions

Refunds outside of the 7-day window may be granted at our sole discretion in cases of:

• Duplicate or erroneous charges
• Service unavailability caused by platform issues

6. How to Request a Refund

To request a refund, send an email to [email protected] with the following information:

• Your full name
• Email address associated with your account
• Date of purchase
• Reason for the refund request

We will review your request and respond within 2 business days.